FAQ

Why do you not supply the wood for shelving, cabinets, and other garage storage products ?

The process of shipping wood is costly to begin with, and we feel customers are better able to purchase wood on their own, from a local retailer, which would be considerably less expensive. More over, our products allow for complete customization, which includes choosing, not only the type of wood, but also its quality and color.

This does make for an extra step in the process, but ultimately our customers save money by supplying the wood themselves, and more important, end up with a higher quality finished product, for a very affordable price.

Do you offer discounts for wholesale purchases, to be re-sold or re-distributed ?

Yes. We are often contacted by individuals, or business owners, looking to re-distribute our products and install them for their own customers. We also receive a fair amount of feedback from companies wishing to purchase larger quantities of our storage products. Discounts are automatically calculated when you add items to your shopping cart, and we encourage customers to purchase more at once, and save on the shipping cost. However, we welcome anyone, or any business, to contact us to make other arrangements.

What are the differences between the SureLock® HangAll and the SureLock® Gravity ?

The SureLock® HangAll Organizer has the added safety feature of SpringLock®, which locks hanging items in place, securing them against accidental bumps that could cause them to fall. The SureLock® Gravity was the original design, refered to now as “classic”, and did not have this advanced safety feature, but still does the job. The Gravity Organizers are no longer made, and stock supply is limited, so get them while you can, for the affordable price we offer them.

Are all of your products made in the U.S.A ?

Yes. Primarily, over 85% of our products are engineered, designed, and manufactured, in the United States of America, with the remainder in Canada. None of our products are imported from other countries. The TidyGarage® brand is 100% North American, made in the U.S.A. and Canada.

How long do you guarantee your products for ?

We offer a lifetime warranty against defects in workmanship. All of our products are made from high quality steel and built to last. We also offer a money back guarantee if you are not completely satisfied with your purchase. Please see our warranty for more information.

Will TidyGarage® ship Internationally ?

Yes. However, you must contact us prior to any purchase, as additional freight and other associated fees are applicable. Currently, we only receive orders to ship in the Continental United States and Canada.

What is the cost of shipping ?

The cost of shipping is determined by your location, in relation to where your shipment will originate from. Please refer to the shipping cost, in your shopping cart at checkout, for more accurate information on the cost of shipping for your order. However, if your purchase order amounts to over $100.00, your shipping cost is reduced to FREE or NO CHARGE.

Do you offer C.O.D deliveries ?

Our policy regarding cash on delivery shipments can be found here.

How long has TidyGarage been in business ?

Artkan International, which is the trademark owner of TidyGarage, was established in 1988. See our About Us page for more detailed information.

What payment methods are available to buy your products ?

We accept Visa, MasterCard, American Express, or direct payment through PayPal.

What if I don’t have a PayPal account ?

You are not required to obtain a PayPal account, in order to purchase our products. Simply use your credit card and PayPal will process the transaction accurately and securely. If you are having trouble using our payment system via PayPal, please contact us to inquire about, or to arrange, an alternate payment method. In some cases, we will accept E-Mail Bank Transfers as a substitute payment solution.

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